Refund policy

American Heritage Museum Online Shop – Return & Refund Policy

Thank you for supporting the American Heritage Museum. Many of the products in our online shop are custom made to order through our print-on-demand partner, Printify. Because of this, each item is produced specifically for you after your order is placed.

Please review the following policy carefully.

Custom-Made Products

Because most items are made to order, we do not accept returns or exchanges for:

  • Incorrect size ordered

Incorrect color ordered

  • Change of mind after purchase
  • Buyer’s remorse

We strongly encourage customers to review sizing charts and product details carefully before placing an order.

Damaged Items or Manufacturing Errors

If your item arrives damaged or contains a manufacturing defect, we are happy to help.

  • To qualify for a replacement or refund:
  • You must contact us within 30 days of delivery
  • You must provide clear photos showing the issue
  • If multiple items are affected, we may request a photo or video showing all affected items in one frame
  • There is no need to return the damaged product

Once verified, we will arrange either:

  • A free replacement (reprint), or
  • A refund

Minor print placement variations (up to 0.5 inches for direct-to-garment printing) are considered within normal production tolerance and are not classified as defects.

Shipping Issues

If a delivery attempt is unsuccessful due to an incorrect address or failure to claim the package:

  • A reprint may be issued at additional cost, or
  • A partial refund may be offered

Please double-check your shipping address at checkout to avoid delays or additional fees.

Refund Processing

Refunds for print-on-demand items are processed in accordance with Printify’s policies.

If applicable:

  • Refunds may first be issued to the fulfillment account and then returned to the original payment method.
  • If billing was processed in a currency other than USD, refunds will be returned directly to the original payment source.

How to Report an Issue

To report a damaged or defective item, please contact us at:

pxstore@collingsfoundation.org

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected item(s)

For more information about Printify’s fulfillment policy, you may review their help documentation here:
https://help.printify.com

Questions?

If you have any questions before placing an order, please contact us. We are always happy to help ensure you choose the right size, product, and design.

Thank you for supporting the American Heritage Museum and helping us preserve and share history.